> For the complete documentation index, see [llms.txt](https://docs.seegov.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.seegov.org/guidance/troubleshooting.md). # Troubleshooting ## I cannot see Backstage * Make sure you are signed in to the account that received access. * Open the profile page and look for a pending Backstage request. * If the request was approved but the **Backstage** menu is missing, sign out and back in. * If it remains missing, email Alex with the account email address. Do not send your password. ## I cannot find a meeting * Search by both the government name and the specific body name. * Check the state abbreviation and meeting date. * Clear government filters or search outside your followed list. * The government may not have published a recording yet, or SeeGov may still be collecting or processing it. ## The wrong meeting or committee seems to be listed Open the information icon beside the meeting heading. Compare the original video title, source label, source link, government body, and date. Send Alex the meeting URL and the government source URL if they do not match. ## The transcript or speaker name is wrong Listen to the source audio first. Use [Correct speaker names](/find-news/correct-speakers.md) when one speaker ID clearly belongs to one person. Use **Unknown Speaker** when the ID covers multiple people or the identity is uncertain. For a misheard word, correct the generated text you will publish. The source transcript itself may still contain the recognition error. ## I cannot move to the next creation step * Make sure at least one moment is selected. * In Refine, review the included moments required for a Highlight Reel. * Check for a visible validation message or unfinished field. * If this is your first creation, complete the requested profile photo, description, location, and Creator Guidelines acknowledgment. ## I do not want this to publish or post Before generation, clear **Auto-publish when ready** for a Highlight Reel or **Post to Reels when ready** for a Social Video. See [Create without publishing or posting](/guidance/experiment-without-publishing.md). ## A generated video is taking a long time Longer outputs and more complex video processing take more time. You can leave and return later. Avoid repeatedly starting a new generation for the same draft. If the output reports a failure or remains unchanged much longer than expected, send Alex the meeting URL and output headline. ## A social destination is missing or wrong Do not post from an unintended identity. Social destinations depend on the accounts connected for you or your publication. Email Alex so we can check the setup. ## Help us investigate Send : * the page or meeting URL; * what you expected; * what happened instead; * the approximate time; and * a screenshot that does not expose private information. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.seegov.org/guidance/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.